Frequently asked questions

Home health care is when a person in need gets medical + non-medical services right in their own home.
Crown Home Care is a home care agency that helps you — or your family member — get loving care in the comfort of your home.
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If you need help managing at home, you may be eligible for:
- A highly trained aide who’ll help you with day-to-day activities
- A registered nurse who’ll help you with injections, monitoring, wound care, medication management and more

If you prefer to get care from someone you know, you may be able to designate one of your family members or friends as your in-home caregiver under our CDPAP program.

Your home health aide can help you with all kinds of things, including:

- Cooking
- Housekeeping
- Bathing
- Shopping
- Getting around.

Your aide can help you with things as simple as wound dressings and medication management or as complex as trach and colostomy bag care.

If you feel lonely, depressed, or unable to do many things on your own, you can likely benefit from in-home care. Living at home doesn’t have to be stressful or overwhelming — you can feel happy and safe. Call today and speak to one of our coordinators to see if we can help.

We’re here to meet your needs. You can get care that’s:

- Short-term
- Long-term
- Part-time
- Full-time.

We provide anything from a few hours a week to round-the-clock care…or from just a few days to several years.

We are extremely selective in our hiring process. When you work with Crown Home Care, you can expect a certified + licensed aide who:

- Speaks YOUR language
- Has completed extensive training
- Has passed multiple background checks
- Is monitored regularly on-the-job
- Our aides master continually-updated curricula, plus new in-services that reflect the latest industry standards, and have graduated from schools accredited by the NYS Department of Health

Yes. Many of our clients are eligible for 24 hour care.

Yes.

No. Live-in aides must still get at least one day off per week. On that day, you’ll get a regular replacement aide.

We believe good communication is the bedrock of effective care. That’s why we hire coordinators and home health aides who speak YOUR language. You can expect to enjoy effortless communication (and zero frustration!) from your very first call.

English
Español
עִברִית
简体中文
한국어

No. Male aides can only provide care for male patients. Female aides can provide care for both male and female patients.

If you feel you need more hours of care, we’ll help you submit a request to your insurance plan.

No. Your aide can do light housekeeping, including tasks like cooking, washing dishes, sweeping, and cleaning the kitchen.

No. Your aide can shop for you using cash.

No. You can offer if you wish, but your aide may not ask you for food or lunch.

Yes. If your aide is accompanying you on an errand or medical appointment, you are obligated to pay their fare.

No. In the event that you fall, your aide is required to follow our safety protocols and call 911 if needed. This is to prevent further injury.

You don’t have to shoulder this burden: if you’re eligible, Medicaid will pay for your care. We’ll help you navigate the complex steps of getting approval.
If you don’t already have Medicaid but may be eligible, we’ll work to help you get approved. Our specially trained coordinators take care of all the details so you don’t have to worry or stress. Call us now to see how we can help.

We accept almost all long-term care insurances + HMOs (plans that work through Medicaid). If you don’t have Medicaid yet, we offer full-service Medicaid planning to help you get services easily. We’ll work with attorneys, discharge planners, and social workers to get you through the paperwork nightmare quickly and smoothly.

Yes. Call us to learn more.

Your aide may work as little as 5 hours per week or as many as 24 hours per day — it depends on your level of need. Your RN, doctor, and coordinator will come up with the highest-level plan within the scope of your eligibility.